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The Technical Support Engineer Job: Best IT Job Role Available Globally To Succeed

technical support engineer job

At one point in life, you must have bumped into the following sentence- “Technology: the modern way of life.” It is an undeniable fact that technology, indeed, is deeply rooted in our lives, and we can not pluck or remove it from our livelihood. While discussing technology, one must not forget the job prospects it offers. IT has been serving innumerable individuals globally. But, to manage technology, experts are required. And these experts are called Technical Support Engineers. Therefore, here we are with the blog entitled ‘The Technical Support Engineer Job: Best IT Job Role Available Globally To Succeed‘ to enlighten you to shape your future accordingly.

Hence, the way technology is evolving: the more modern we are becoming. Making a career in IT is the best decision ever taken by an individual. Therefore, becoming a Technical Support Engineer means resolving all technology-related issues. And since it’s technology, the concerns arises regularly; the Technical Support Engineer job is one of the most coveted IT jobs globally.

The Technical Support Engineer courses will help you understand the basic concepts of technology so that you can become a Technical Support Engineer. It comprises introductory to refined network and security courses mandatory to handle technology. The Technical Support Engineer job role implies that one can effortlessly address technical lapses. 

So read the blog till the end if you are dreaming of getting a Technical Support Engineer job offer, and start preparing yourself beforehand!

Who is a Technical Support Engineer?

A Technical Support Engineer provides complete tech support and troubleshoots the technical issues in an enterprise.

Career Path into Technical Support

  • Graduation in Computer Engineering, Computer Science, Engineering or Technical Discipline, depending on the kind of industry one would like to join!
  • A certification course to understand basic to advance level technology!

What is the job role of Technical Support Engineer?

A Technical Support Engineer has various job roles and a few of them are as  follows:

  • A Technical Support Engineer is responsible for providing technical assistance and support to customers and clients regarding technical issues.
  • They troubleshoot problems, diagnose issues, and offer solutions to ensure smooth operation of products or services.
  • Technical Support Engineers also communicate with customers through various channels to understand their concerns and provide guidance on how to resolve technical issues effectively.
  • They may collaborate with other team members to escalate complex problems and contribute to product improvement by providing feedback based on customer interactions. 

What are the mandatory roles and responsibilities of a Technical Support Engineer?

A Technical Support Engineer has diverse roles and responsibilities to perform, and a few of those are as follows:

  • System Monitoring
  • Troubleshooting, Resolution & Escalation
  • Customer Interaction
  • Technical Knowledge

What are the skills required in the Technical Support Engineer job role?

The following mentioned skills are mandatory in the Technical Support Engineer job role:

  • Network Security
  • Broad knowledge of Virtual Environments
  • Experience with Enterprise Software
  • VPN technology and redundancy
  • SQL
  • CRMs
  • Understanding of Source Codes
  • Writing Commands and Workflow Processes
  • Software Monitoring
  • Troubleshooting and Diagnostic experience
  • Expertise in Enterprise Hardware 
  • Strong Téléphone Étiquettes
  • Active Listening Skills
  • Patience and Clarity to ensure customers do not feel frustrated or talked down.

 

What certifications are available to get a Technical Support Engineer job?

The following are the available Technical Support Engineer certification courses one can enroll in to get a deep insight into technology and its management for getting a Technical Support Engineer job:

  • CompTIA A+ Certification
  • CompTIA Network+ Certification
  • CompTIA Security+ Certification

Now let us discuss the aforesaid in detail to get more limpidity into the domain.

CompTIA A+ Certification

CompTIA A+ certification is an entry-level certification required for establishing a step in a technical support career with basic knowledge of troubleshooting and other IT operating roles.

CompTIA A+ training program is commonly opted for by newbies, particularly those from a non-IT backdrop.

What does the CompTIA A+ course include?

The CompTIA A+ course comprises of:

  • Basic-level troubleshooting 
  • Windows configuration
  • Basic IT infrastructure 
  • Networking through a switch
  • Basic Data backup/recovery methods

What skills are required to enroll for the CompTIA A+ training?

The skills required to enroll for the CompTIA A+ training are:

  • Hardware
  • Operating Systems
  • Software troubleshooting
  • Networking
  • Security
  • Network Troubleshooting

What are the exam details of the CompTIA A+ course?

Exam Code

Core 1: CompTIA A+ 220-1001 & 

Core 2: CompTIA A+ 220-1002

Price

USD 246

No. of Questions

90

Type of Questions

Multiple Choice Questions & Performance-based

Length of Test

90 Minutes/exam

Passing Score

220-1001: 675 (on a scale of 100-900)

220-1002: 700 (on a scale of 100-900)

What other job opportunities does CompTIA A+ certification training offer?

CompTIA A+ certification training offers the following job opportunities-

  • Service Desk Analyst
  • Data Support Technician
  • Help Desk Technician
  • Desktop Support Administrator
  • Technical Support Engineer
  • End User Computing Technician
  • Field Service Technician
  • Associate Network Engineer
  • System Support Specialist

What is the curriculum of CompTIA A+ training?

The curriculum of CompTIA A+ training comprises-

  • Mobile Devices
  • Networking
  • Hardware
  • Virtualization and Cloud Computing
  • Hardware and Network Troubleshooting

What salary aspect can one earn after completing the CompTIA A+ course?

The salary package for CompTIA A+ ranges between 1.8 to 3 LPA as a fresher, which keeps increasing with time, depending upon the skills and experience one holds.

CompTIA Network+ Certification

CompTIA Network+ certification is the second level of certification required to establish a career in IT technical support and other IT operating roles. 

CompTIA Network+ deals with networking concepts only.

What does the CompTIA Network+ course include?

The CompTIA Network+ course comprises supervision, troubleshooting, support, and functions of networks. 

What skills are required to enroll for the CompTIA Network+ training?

The skills required in CompTIA Network+ training are:

  • Networking Fundamentals
  • Network Security
  • Network Implementation 
  • Network Troubleshooting
  • Network Operations

What are the exam details of the CompTIA Network+ course?

 

Exam Code

CompTIA Network+ N10-008

Price

USD 358

No. of Questions

90

Type of Questions

Multiple Choice Questions & Performance-based

Length of Test

90 Minutes

Passing Score

720 (on a scale of 100-900)

What other job opportunities does CompTIA Network+ certification training offer?

CompTIA Network+ certification training offers the following job opportunities-

  • Junior Network Engineer
  • Junior Network Administrator
  • Data Centre Support Technician
  • Technical Support Engineer
  • Network Engineer
  • System Administrator
  • NOC Technician
  • Telecommunications Technician
  • Cable Technician

What is the curriculum of CompTIA Network+ training?

The curriculum of CompTIA Network+ training comprises-

  • Networking Concepts
  • Infrastructure
  • Network Operations
  • Network Security
  • Network Troubleshooting and Tools

What salary aspect can one earn after completing the CompTIA Network+ course?

The salary package for the CompTIA Network+ course ranges between 1.7 to 3.2 LPA as a fresher, which keeps increasing with time, depending upon the skills and experience one holds.

CompTIA Security+ Certification

CompTIA Security+ certification is considered an entry-level certification that helps to learn all the essential skills required in a tech support engineer.

The CompTIA Security+ course is an extensive version of the CompTIA Network+ certification course.

What does the CompTIA Security+ course include?

The CompTIA Security+ course includes the designs, operations, and architecture required to secure the server and network of an enterprise. 

What skills are required to enroll for the CompTIA Security+ training?

The skills required in CompTIA Security+ training are:

  • Attacks, Threats and Vulnerabilities
  • Architecture and Design
  • Implementation
  • Operations and Incident Response
  • Governance, Risk and Compliance

What are the exam details of the CompTIA Security+ course?

 

Exam Code

CompTIA Security+ SY0-601 

Price

USD 392

No. of Questions

90

Type of Questions

Multiple Choice Questions & Performance-based

Length of Test

90 Minutes

Passing Score

750 (on a scale of 100-900)

What other job opportunities does CompTIA Security+ certification training offer?

CompTIA Security+ certification training offers the following job opportunities-

  • Systems Administrator
  • Security Administrator
  • Security Specialist
  • Security Engineer
  • Technical Support Engineer
  • Network Administrator
  • Junior IT Auditor/Penetration Tester
  • Security consultant

What is the curriculum of CompTIA Security+ training?

The curriculum of CompTIA Security+ training comprises-

  • Threats, Attacks, Vulnerabilities
  • Troubleshooting
  • Secure Network Architecture
  • Identity and Access Management
  • Risk Management
  • Cryptography and PKI

What salary aspect can one earn after completing the CompTIA Security+ course?

The salary package for CompTIA Security+ ranges between 0.7 to 3.5 LPA as a fresher, which keeps increasing with time, depending upon the skills and experience one holds.

Where can I get quality training to become a Technical Support Engineer?

Numerous platforms are available worldwide for training, but one of the best online platforms is NETWORK KINGS.

Network Kings provides Technical Support Master Programme (CompTIA A+, CompTIA Network+, & CompTIA Security+) where you can enroll in all three courses and get a Technical Support Engineer job.

Why Network Kings?

Network Kings provides you with the following:

  • Learning directly from engineers
  • World’s largest virtual labs
  • Zero lab downtown
  • 100% placement assistance
  • Interview Preparation

Wrapping Up!

The Technical Support Engineer job is currently in high demand and can help you make Lakhs in India as a fresher! So rather than wondering what to do after graduation, follow the mentioned pathway and become a Technical Support Engineer.

Therefore, the blog ‘The Technical Support Engineer Job: Best IT Job Role Available Globally To Succeed‘ will help you shape your future! Do not forget to write to us for further assistance!

 

GOOD LUCK!

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